FREQUENTLY ASKED QUESTIONS


Q.

Why can't I enter my address?

A.

When entering your address, you should type the first 1-2 letters and a drop-down menu will appear, from which you can select your city (area, region). If you fail, please contact us by phone, online chat or email

Q.

Will I receive a confirmation of my order?

A.

Yes, as soon as you complete your order, you will automatically receive a confirmation of your order from dressyou.net After processing your order, you will receive an email in which you will see the status of your order and the consignment note number of the shipment.
* On promotional days the order may be delayed by 1-2 business days.

Q.

What is a virtual wallet?

A.

The Virtual Wallet is your personal virtual account on Dressyou.net which is updated upon return or claim. You can use the stock in your wallet for future orders.

Q.

What are my sizes?

A.

In the description of each item you can see our size chart for comparison.

Q.

Where are the items added to the cart?

A.

All items added to your shopping cart are reserved for you within 30 minutes, after which the items are free for booking by other users. For more convenient shopping, you can save the items you like on Likes, which will make it easier for you to shop next.

Q.

Are the clothes second-hand?

A.

We offer second-hand clothes with high quality and minimal traces of use. Most of the items in the OUTLET category are new or missing labels.

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