FREQUENTLY ASKED QUESTIONS

Q.

Why can't I enter my address?

A.

When entering your address, you should type the first 1-2 letters and a drop-down menu will appear, from which you can select your city (area, region). If you fail, please contact us by phone, online chat or email

Q.

How are clothes returned?

A.

You can return items to us with receipts and a completed form (there you can indicate how you wish to be reimbursed - by bank transfer, money transfer or through your virtual wallet) at the address: Plovdiv, Bul. “Dunav” 66 (Speedy, Courier’s office) for DressYou LTD . According to the general terms of the site, the return is at the expense of the customer

Q.

Will I receive a confirmation of my order?

A.

Yes, as soon as you complete your order, you will automatically receive a confirmation of your order from dressyou.bg After processing your order, you will receive an email in which you will see the status of your order and the consignment note number of the shipment.
* On promotional days the order may be delayed by 1-2 business days.

Q.

How much does shipping cost?

A.

The delivery in Europe costs €4.00, whether you choose an office of DPD or a convenient address for you.

Q.

What is a virtual wallet?

A.

The Virtual Wallet is your personal virtual account on Dressyou.bg which is updated upon return or claim. You can use the stock in your wallet for future orders.

Q.

What are my sizes?

A.

In the description of each item you can see our size chart for comparison.

Q.

Where are the items added to the cart?

A.

All items added to your shopping cart are reserved for you within 30 minutes, after which the items are free for booking by other users. For more convenient shopping, you can save the items you like on Likes, which will make it easier for you to shop next.

Q.

Are the clothes second-hand?

A.

We offer second-hand clothes with high quality and minimal traces of use. Most of the items in the OUTLET category are new or missing labels.