You can cancel your order within 14 days of receipt of your order.
Return products must meet the following conditions:
- The items must be as purchased without being treated in any way
- The shipment must contain a completed return form
In the event of non-compliance with the above conditions, DressYou Ltd. reserves the right to refuse the returned goods and, accordingly, not to recover the amount paid for it.
To return the goods you must do the following:
- Log in to your profile and select the order whose item (s) you want to return. Press the button "REQUEST RETURN". Select the item (s) you want, indicate the reason for your return in the blank box, and then press the "SAVE" button. After completing these steps, you will notice that the selected items have the status "ORDERED RETURN"
- You pack the shipment by inserting the completed return form. The return form can also be downloaded HERE.
- Send the packed parcel to: to office: Speedy in Plovdiv, Bulgaria, 30 Elin Pelin Str.., "Proslav" Office, office number 532 for "DressYou Ltd.
Important! Shipment sent by cash on delivery at the expense of "DressUp" Ltd. is not accepted. The cost of returning the goods is at the expense of the customer.
We will email you about the goods you have returned. The refund will be refunded within 14 days of the date of approval of the refund
There are 2 ways of refunding:
- In your virtual wallet - this is your personal account at dressyou.net. We recommend that you select this option to receive your refund immediately after processing and to use it for new shopping.
- Bank tranfer - If you choose bank transfer, you need to enter the three account holder names and the IBAN (account number) HERE once. (https://www.dressyou.net/user/bank) The refund shall be made by bank transfer within 14 days from the date of approval of the return.